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General Questions

How do you handle IP/confidentiality?

IP is top priority for us and something that we take very seriously. There are 3 major ways that we help protect your IP: (1) File management: Only the vendor that actually produces your file gets access to it. (2) Vendor onboarding and contracts: It takes around 2-weeks to onboard a vendor where we check for quality as well as inspect practices around IP. (3) NDAs: All vendors are under contract and technically legal arms of Fictiv to make sure that your IP is protected. In addition, we are happy to provide/sign an NDA with you or your company. You can email us at help@fictiv.com.

What is Fictiv?

Fictiv is a manufacturing platform and the most efficient way to fabricate parts. Powered by a distributed network of highly vetted vendors, Fictiv provides the critical infrastructure teams need to streamline prototyping and accelerate development cycles. The online interface makes it easy for customers to get instant quotes, review manufacturing feedback, and manage orders--all through a single service.

Who uses Fictiv?

Engineers, designers, creators, startups, hackers, and more! We make hardware development more efficient by providing access to the tools necessary to build the best products.

What are the benefits of using Fictiv?

Our infrastructure streamlines access to cutting edge manufacturing technology and highly skilled operators (without the overhead of vendor sourcing and management). We provide one destination for manufacturing expertise, pricing, and prototyping capabilities. Using software automation and a distributed network, our platform intelligently routes parts to machines with open capacity, for the fastest, most efficient production. Find out more here.

How do I use the Fictiv platform?

The process is simple: enter your zip code, upload your file, get pricing for both 3D printing and CNC machining within minutes, and then place your order! Also check out our Hardware Guide for critical knowledge on building better hardware.

Where is Fictiv headquartered?

Our office is located in downtown San Francisco, but can ship to select areas on the West Coast. Want to pick up your part at our office? Come on by! Our address is 1221 Mission St. San Francisco, CA 94103.

Is Fictiv available in my city?

Fictiv is currently only serving certain cities on the West Coast, but expanding quickly. Want to know if we can get parts to you? Email us at help@fictiv.com or tweet us @Fictiv . We’ll respond!

Can you scan parts?

At this time we cannot scan parts. There are several free options including Autodesk 123D Catch which can scan just using a smartphone. If you need a more dimensionally accurate scan, please check out other local services in your area.

Can you design a part I need?

At this time, we do not offer design services; however, we do work closely with a talented community of industrial designers and engineers, so don’t hesitate to ask for a recommendation.

For Ordering

How much does it usually cost?

For 3D printing, we calculate the price of a part based on (1) body material, (2) support material, and (3) time on the machine. For CNC machining, we calculate the price of a part based on (1) CAM time (2) set up & fixturing time and (3) material cost and (4) machining time.

What kind of machines do you have?

For 3D printing, we have a combination of professional machines (ABS/Polyjet/SLA/SLS) as well as hobbyist level machines (PLA). See our full capabilities here. For CNC, we have a variety of machines that support 3-, 4- & 5-axis jobs, as well as live-tooling lathes with both Y and C-axis milling. See our full capabilities here.

What resolution can you produce?

Fictiv printers can print as high as 16 microns (0.0006in) in the vertical layer, depending on which technology you use. For CNC machined parts, vendors adhere to ISO 2768 medium tolerance. Check out full CNC capabilities here.

What colors can you print in?

Fictiv printers can print in a number of different colors, from standard black, white, clear, and color. You can view all available options on our Getting Started Guide.

Is there a quantity discount?

For additive manufacturing (3D printing), there is no machine time and material saving on increasing quantity, so we cannot offer quantity discounts. For CNC machined parts, we offer quantity discounts due to non-recurring engineering costs such as CAM time and fixturing.

What is the surface finish like?

Depending on what manufacturing process you choose, you can have very smooth surfaces and edges. Check out our more details for 3D printing here or CNC machining here. We also support post-processing finishes such as sandblasting and painting - just shoot us an email at help@fictiv.com

How do you inspect quality?

We inspect each part by hand before delivery to guarantee that you’ll be happy. We also vet each printer and machinist before they are allowed to join the Fictiv network to ensure their quality meets our standards.

What material should I use?

Check out our 3D printing materials here and CNC materials here.

How do I get a quote?

To get a quote, simply enter your zipcode and upload your part. After your part finishes processing (this usually takes a few minutes), you can select manufacturing process, production speed and quantity to instantly see pricing. For a full CNC quote with DFM feedback, simply hit “Get full quote” and one of our engineers will provide pricing and any feedback within an hour during business hours.

How do I get a PDF quote?

Add your part(s) to cart and click checkout to download a quote.

When can I have my parts by?

3D printed parts can be produced as quickly as 24 hours and delivered the same day via courier. For CNC machining, parts can be produced as quickly as 3 days and then delivered the same day via courier.

What is the cutoff time to order parts?

Cutoff time for orders is 3PM. Make sure to get your parts uploaded before 2:30 so there is enough time to receive a quote and place the order.

For Vendors

What’s the approval process like?

To manufacture with Fictiv, we set up a quick phone call to talk about your manufacturing experience and what kind of machine you have. Then, we’ll have you produce a quick test part to better understand your machine's capabilities. To get started and apply to be a vendor, click here.

How does payment work?

We collect payment once a part is ordered, and then send payment to vendors once the part has been produced.

Who ships the parts?

After producing the part, vendors pack the part in preparation to ship back to Fictiv HQ. Fictiv takes care of all shipping logistics, and post-order processing before delivering parts to customers.

How do I become a vendor?

Click here! Your application will be examined and once it’s approved you’ll be able to add your machines on our network and start accepting work orders.

Do you own any machines?

No, we do not own any printers or CNC machines. We focus on cultivating a network of the highest quality partners to give people access to the tools to build better hardware.

How are work orders priced?

For 3D printing, we calculate the price of a part based on (1) body material, (2) support material, and (3) time on the machine. For more information on pricing, click here. For CNC machining, we calculate the price of a part based on (1) CAM time (2) set up & fixturing time and (3) material cost and (4) machining time.

What are your criteria for sending work orders to vendors?

We judge according to availability, reliability, and the complexity of the parts. A high quality rating and yield will ensure you receive more work orders. With that being said, we are constantly working with our partners so we can grow together. We believe in mutual progress, understanding, and fairness.

What is your lead time?

All work orders have a specified due date and time. For 3D printing, work orders have lead times of 1 day, or 2 days. For CNC, work orders have lead times of 3 days, 5 days, or 7 days. We expect all the parts of one work order to be ready for pickup by noon on the due date.