Learn about how Fictiv ensures the highest quality standards.
Fictiv offers a wide range of quality inspection services with state-of-the-art equipment
provided by our facilities and partner ecosystem.
“The quality and speed have never lacked, and that’s one of the things we’re really excited about with Fictiv.”
Director of Engineering, Gecko Robotics
"With the hundreds and hundreds of parts that we’ve ordered, they come in with an inspection report with actual dimensions marked on the print. Fictiv is the only group that does that for us.”
Design & Engineering Manager, Animax Designs
“It’s not worth the quality trade-offs of having to go to different vendors. If I can order everything from Fictiv, and all in one location, that’s a big advantage.”
Head of Hardware, Nexkey
Fictiv's quality management system is ISO 9001 certified. We also have manufacturing partners in our ecosystem with the following certifications:
Fictiv offers certifications for your orders including:
Certificates of Conformity
Head of IDC Manufacturing Insights, IDC EMEA
Fictiv has a documented manufacturing partner (MP) selection process that is a core competency and differentiates Fictiv from its competitors.
Potential MPs can either apply to Fictiv for selection or Fictiv can approach potential MPs to determine if they are interested in becoming part of the network. The onboarding process starts with a basic questionnaire and then increasing rigor is applied through commercial and quality audits and the production of a complex, tight tolerance test piece. On successful completion of the test piece, the MP is conditionally qualified, although their output is scrutinized as they are ramped-up. All MP performance is tracked and reported on a weekly scorecard. The scorecard positions the MP at a ‘level’ which determines how much work they get offered as an incentive. Other controls ensure that work is offered to the most suitable MPs.
Fictiv’s quality assessment includes a review of how MPs utilize control plans, including the appropriate use of SPC and other statistical controls. Additionally, Fictiv assesses how MPs deal with planned and unplanned changes and special cause events. Fictiv also has a requirement for its MPs to control their externally provided processes, including flowing down the requirements from Fictiv as necessary.
Fictiv provides manufacturing partners with a clear, standardized data package that includes customer-provided 3D models and 2D drawings and Fictiv inspection sheets.
Fictiv has four main methods to verify that parts meet customer requirements:
Fictiv takes full responsibility for the quality of parts manufactured in our ecosystem. When a nonconformance is reported by Fictiv’s Quality Control team, or by a Fictiv customer, email alerts are sent to manufacturing partners in order to resolve the issue and also identify the root cause of the issue to inform the required improvement action reports.
When errors occur and the manufacturing partner submits root causes and improvement actions, we specifically look for the role the control plan plays in both the root cause of the issue and also in the solution to prevent this from recurring.
All parts manufactured with Fictiv undergo inspections by our manufacturing partners, which are then verified by Fictiv either in-person or remotely. Our standard inspections verify critical dimensions using hand tools and cosmetic requirements and we can also perform advanced inspections using CMM or laser scanner technologies as well as first article inspections or other customer inspection plans such as PPAP upon request.
After inspections are completed, all quality documentation is uploaded to the Fictiv platform for customers to easily access at any time through the “Orders” tab of their account. Customers can also view photos of their parts taken at inspection in real-time.