Quality Control &
Assurance Done Right

Fictiv delivers stringent quality control and assurance, expert boots on the ground, and a digital platform built to keep your production moving.

Fictiv’s quality policy encompasses:

  • Understanding customer requirements
  • Meeting these requirements through continual QMS improvement
  • Providing parts at the highest quality and the most competitive lead time
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Robust Quality

Management System:

  • ISO 9001:2015 QMS
  • AS9100 Rev D, ISO 13485:2016, and IATF 16949:2016
manufacturing suppliers
  • Dedicated quality engineers who manage in-platform
resolution of nonconformities
  • In-depth monitoring of internal and external performance with robust continuous improvement processes where needed

View our ISO 9001:2015 Quality Cert Here

Industry Standards and Certifications per 2D Drawings and PO Requirements:

  • Material Certificates (robust supply network of tested and traceable raw materials)
  • Certificates of Conformity
  • Certificates of Analysis
  • Robust GD&T per ISO 2768 (unless 2D drawing provided)
  • Finishing, testing, inspection, and compliance industry standards met
  • REACH and RoHS

Example Report

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Advanced Quality Processes

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Visual Inspection

For all 3D printed parts, Fictiv provides a Visual Inspection Report to verify cosmetic standards. Photos provided for all parts.

Free of charge

View Cosmetic Standards › View Sample Report ›
Dimensional Inspection

Dimensional Inspection

Fictiv provides a Dimensional Inspection Report to verify dimensional accuracy for critical features, For all CNC parts.

Free of charge

View Sample Report ›
First Article Inspections

First Article Inspections

Fictiv can provide custom First Article Inspection Reports to ensure quality-first production.

Additional cost

Production Part Approval Process (PPAP)

Production Part Approval Process (PPAP)

Fictiv offers optional PPAP plans and inspections to ensure manufacturing process consistency per customer requirements and specifications.

Additional cost

Advanced Product Quality Planning (APQP)

Advanced Product Quality Planning (APQP)

Fictiv offers optional APQP to ensure robust product quality and reliability throughout the product development process. Our internal process meets the requirements of IATF 16949:2016.

Additional cost

Production-Grade Quality Inspection Capabilities

Fictiv offers a wide range of quality inspection services per industry standards with state-of-the-art equipment.

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XRF material and finish verification
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A wide range of gauges (telescoping, bore, height, surface roughness, feeler, thread, pin)
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Precision scales
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Coordinate measuring machines (CMM)
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Testing devices for stress, impact, hardness, mold flow index
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Gauge blocks and pins
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3D Scanners, Ultrasound, FPI
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Profile projectors
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Array of micrometers and calipers

Our People

Fictiv employees trained and assessed to ensure the highest quality inspection.

Quality Control Inspector

Responsible for confirming the parts in an order meet all customer requirements prior to releasing the orders for shipment to the customer. Perform physical part inspection and/or remote inspection.

Supplier Quality Engineer

Our supplier quality team audits and vets manufacturing centers within our network to our internal quality standards. work directly with suppliers to ensure supplier performance and resolve quality issues promptly.

Talk to an Expert

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Supplier Quality Onboarding and Management Fictiv identifies manufacturing centers that have the equipment, capacity, experience, quality, and expertise necessary to meet project requirements.

  1. Initial audit with our quality, sourcing, and manufacturing experts
  2. Internal review and approval process, including physical testing of quality and manufacturing capabilities. Fictiv’s quality assessment includes
    • Use of SPC and other statistical controls
    • Mitigation of unplanned changes and quality issues
    • Control their externally provided processes, including flowing down the requirements from Fictiv as necessary
  3. Manufacturing center training to Fictiv’s Quality Standards, inspection protocols, and CAR/CAPA management
  4. Continual evaluation of manufacturing center performance, continuous improvement, and ensuring manufacturing centers are meeting customer requirements
  5. Periodic on-site quality audits and weekly ratings to ensure incoming projects are paired with the highest-quality manufacturing centers
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World Class Quality

Certified team oversees development of components from the factory to delivery

assurance

Quality Assurance

Manufacturing

Processes for performing inspections, recording inspection data, and calibrating inspection equipment.

Logistics

Processes for order verification, packaging, and ensuring on time delivery.

Post-Shipment QA

Post-shipment, QA all of the components are in line with the quality standards and expectations before delivery

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Quality Control

Inspections

Rigorous inspections performed on every custom mechanical manufactured by highly skilled quality technicians.

Traceability

Generation of inspection reports and photos documented for platform distribution.

Don’t Just Take Our Word for It

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“The quality and speed have never lacked, and that’s one of the things we’re really excited about with Fictiv.”

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Ed Bryner

Director of Engineering, Gecko Robotics

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"With the hundreds and hundreds of parts that we’ve ordered, they come in with an inspection report with actual dimensions marked on the print. Fictiv is the only group that does that for us.”

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Kurt Oetken

Design & Engineering Manager, Animax Designs

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“It’s not worth the quality trade-offs of having to go to different vendors. If I can order everything from Fictiv, and all in one location, that’s a big advantage.”

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Will Rehlich

Head of Hardware, Nexkey

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"Fictiv focuses strongly on the quality management and control process of each aspect of the customer journey."

Jan Burian

Head of IDC Manufacturing Insights, IDC EMEA

Read Case Study

Frequently Asked Questions

How does Fictiv ensure quality with a distributed network of manufacturing partners?

  • Fictiv ensures parts meet our high quality standards through the following actions:
  • 1. Initial evaluation of manufacturing partners’ capabilities during the onboarding process
  • 2. Manufacturing partner training according to Fictiv’s quality management system and inspection protocols, and clearly specified control requirements that all partners must implement
  • 3. Clear communication of customer requirements to Fictiv manufacturing partners
  • 4. Continual evaluation of the performance of manufacturing partners, including regular feedback to drive continual improvement
  • 5. Periodic on-site verification of manufacturing partner controls

How does Fictiv select manufacturing partners for its global network?

Fictiv has a documented manufacturing partner (MP) selection process that is a core competency and differentiates Fictiv from its competitors.

Potential MPs can either apply to Fictiv for selection or Fictiv can approach potential MPs to determine if they are interested in becoming part of the network. The onboarding process starts with a basic questionnaire and then increasing rigor is applied through commercial and quality audits and the production of a complex, tight tolerance test piece. On successful completion of the test piece, the MP is conditionally qualified, although their output is scrutinized as they are ramped-up. All MP performance is tracked and reported on a weekly scorecard. The scorecard positions the MP at a ‘level’ which determines how much work they get offered as an incentive. Other controls ensure that work is offered to the most suitable MPs.

Fictiv’s quality assessment includes a review of how MPs utilize control plans, including the appropriate use of SPC and other statistical controls. Additionally, Fictiv assesses how MPs deal with planned and unplanned changes and special cause events. Fictiv also has a requirement for its MPs to control their externally provided processes, including flowing down the requirements from Fictiv as necessary.

How does Fictiv ensure the clear transfer of customer requirements to manufacturing partners?

Fictiv provides manufacturing partners with a clear, standardized data package that includes customer-provided 3D models and 2D drawings and Fictiv inspection sheets.

How does Fictiv verify that parts meet the established specifications?

Fictiv has four main methods to verify that parts meet customer requirements:

  • 1. Remote inspection of part photographs and analysis of inspection measurements
  • 2. Parts are shipped by the manufacturing partner to Fictiv’s QC lab for inspection, which includes dimensional measurement, XRF material analysis, and cosmetic inspection
  • 3. Fictiv supplier quality engineers complete a source inspection at the manufacturing partner’s facility
  • 4. 3rd party measurement service providers can be used to provide independent dimensional measurements or other non-destructive testing

What actions does Fictiv take if a manufacturing error occurs?

Fictiv takes full responsibility for the quality of parts manufactured in our ecosystem. When a nonconformance is reported by Fictiv’s Quality Control team, or by a Fictiv customer, email alerts are sent to manufacturing partners in order to resolve the issue and also identify the root cause of the issue to inform the required improvement action reports.

When errors occur and the manufacturing partner submits root causes and improvement actions, we specifically look for the role the control plan plays in both the root cause of the issue and also in the solution to prevent this from recurring.

How does Fictiv inspect parts for quality control?

All parts manufactured with Fictiv undergo inspections by our manufacturing partners, which are then verified by Fictiv either in-person or remotely. Our standard inspections verify critical dimensions using hand tools and cosmetic requirements and we can also perform advanced inspections using CMM or laser scanner technologies as well as first article inspections or other customer inspection plans such as PPAP upon request.

How will I be able to see the quality inspections performed on my parts?

After inspections are completed, all quality documentation is uploaded to the Fictiv platform for customers to easily access at any time through the “Orders” tab of their account. Customers can also view photos of their parts taken at inspection in real-time.

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