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How do I track and manage my orders?

To check the status of an order, navigate to the Orders page in your account and click View order detail. This brings you to your order tracker, where you can view your parts’ current production status and estimated ship date. Read more here.

How do you handle IP/confidentiality?

At Fictiv, we prioritize elite-level security and confidentiality for your high-value design IP. Our secure Digital Manufacturing Ecosystem ensures your IP is safe from login to part fulfillment. Our security protocols, including physical and information systems, employee processes, and partner protocols, are SSAE18 SOC 2 compliant, as verified by an AICPA-approved auditor. Read more here.

How do I review and approve an Injection Molding DFM report?

When you request a quote with Fictiv, our Manufacturing Engineers evaluate your part and provide Design For Manufacturability (DFM) feedback. This ensures your design is optimized for Injection Molding and any quality risks or deviations are addressed. To proceed with tooling, you must approve the feedback, ensuring a shared understanding of requirements and outcomes. Read more here.

What file formats does Fictiv support?

In almost all cases, we require CAD files to contain a singular, solid body. CNC and injection molded parts require parametric models. Mesh files are not compatible with these processes; only .step and some native CAD files are supported. Although RTV masters are often times printed, we cannot accept a mesh file for urethane casting orders in case the master must be machined. Read more here.

What are your standard manufacturing tolerances?

3D printing tolerances vary: ±0.2mm for PolyJet, ±0.3mm for SLS and MJF, ±0.1mm for SLA, and ±0.5mm for FDM (ABS and PETG). FDM PLA has ±1.0mm tolerance, with larger parts having wider ranges. Always conduct a tolerance analysis and design with tolerances in mind.

CNC machined parts comply with ISO 2768 medium linear tolerance. Tighter tolerances (±0.025mm or ±0.001″) are possible with specified drawings.

For detailed design parameters, read more here.

Confidentiality Assured with NDAS

We understand the importance of safeguarding your confidential information. Rest assured, we gladly accept Non-Disclosure Agreements (NDAs). Submit an inquiry here, and we will follow up with an email providing the next steps.

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